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Support Email
contact@explorenze.com
Phone
+1 312 2487734
Support Hours:
Mon-Sat, 9am - 5pm (EST)
Frequently Asked Questions
You will receive an email with your tracking number as soon as your order is shipped. This typically takes 1 to 2 business days after your purchase. If you haven't received it after 3 days, please check your spam folder or contact our support team.
Don't worry, this is normal! Tracking numbers can take 1 to 2 business days to update in the system after the carrier picks up the package. If you just received your code, please try again in a few days.
Delivery times vary depending on your location. On average, international shipping takes 7 to 15 business days after dispatch. However, due to customs processing or local carrier delays, it may occasionally take slightly longer. We appreciate your patience!
To get your items to you as fast as possible, we sometimes ship products from different global warehouses. If you ordered a kit or multiple items, they may arrive in separate packages on different days. Rest assured, the rest of your order is on its way!
