Payment Policy
Last updated: 01/06/2026
At Explorenze, we are committed to providing a secure and seamless payment experience for our customers worldwide. We use industry-leading encryption and security protocols to ensure that your personal and financial information is protected at all times.
1. Accepted Payment Methods
We accept the following payment methods for your convenience:
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Credit/Debit Cards: Visa, MasterCard, American Express, Discover, JCB, Diners Club.
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Digital Wallets: Apple Pay and Google Pay (for supported devices/browsers).
All prices on our store are listed in US Dollars (USD).
2. Secure Transactions
Your security is our top priority.
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SSL Encryption: Our entire website is secured with Secure Socket Layer (SSL) technology. You can verify this by looking for the padlock icon in your browser’s address bar.
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PCI Compliance: We are fully compliant with the Payment Card Industry Data Security Standard (PCI-DSS).
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Data Protection: We do not store your credit card information on our servers. All transactions are processed directly by our secure payment partners (Stripe and PayPal), which handle millions of transactions securely every day.
3. Payment Process
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Authorization: When you place an order, the amount will be authorized and charged to your selected payment method immediately.
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Currency Conversion: If your card is not in USD, your bank or credit card provider will automatically convert the transaction amount to your local currency at their current exchange rate. Please note that we are not responsible for any conversion fees charged by your bank.
4. Troubleshooting Payment Issues
If your payment is declined, please check the following:
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Ensure your card details (number, expiration date, CVV) are correct.
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Make sure your billing address matches the address on file with your bank.
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Check if your card has sufficient funds and is enabled for international transactions.
If the problem persists, we recommend trying a different payment method (such as PayPal) or contacting your bank for assistance.
5. Contact Us
If you have any questions regarding payments or suspect any unauthorized activity, please contact our support team immediately.
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Email: contact@explorenze.com
Phone: +1 312 2487734
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Support Hours: Mon-Sat, 9am – 5pm (EST)
