Last updated: 01/05/2026

At Explorenze, we are proud to offer international shipping services that currently operate in over 18 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service.

Please read our policy below to understand how our shipping process works.

1. Order Processing Time

Please note that “Processing Time” is different from “Shipping Time”.

• Processing Time: After your order is placed, it takes 1 to 5 business days for our warehouse to pick, pack, and prepare your order for shipment.

• Weekend Orders: Orders placed on Friday after 12 PM, Saturday, or Sunday will begin processing on the following Monday.

Once your order has been shipped, you will receive a notification email containing your tracking number.

2. Estimated Shipping Times

We ship from our global distribution centers to ensure you receive your order as quickly as possible. Shipping times vary depending on your location.

Below are our estimated delivery timelines after the order has been dispatched:

• United States: 7 – 15 Business Days

• United Kingdom: 7 – 12 Business Days

• Canada: 10 – 20 Business Days

• Australia & New Zealand: 8 – 15 Business Days

• Europe: 7 – 15 Business Days

• Rest of the World: 15 – 30 Business Days

Note: These are estimated delivery times. While we strive to meet these timelines, factors such as customs clearance, local carrier delays, and holidays may cause slight delays.

3. Tracking Information

Yes, you will receive an email once your order ships that contains your tracking information.

My tracking says “No Information Available” or “Pending”.
For some shipping companies, it takes 3-5 business days for the tracking information to update on the system after the package is picked up. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

4. Separate Packages (Split Shipments)

To ensure the fastest delivery possible, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

This happens because:

• We may ship items from different warehouses to reduce transit time.

• Weight limits imposed by standard shipping carriers may require us to split larger orders (especially kits/bundles).

Please do not worry if you receive one item before the other. The rest of your order is on its way!

5. Customs, Duties, and Taxes

Explorenze is not responsible for any customs fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.

However, we do our best to minimize these costs by declaring appropriate values and splitting packages when necessary.

6. Incorrect Address

It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address.

Please contact us immediately at email contact@explorenze.com or phone +1 312 2487734 if you believe you have provided an incorrect shipping address. If the order has already been processed or shipped, we cannot change the destination.

7. Lost/Stolen Packages

Explorenze is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it, please report it to your respective shipping carrier (USPS, Royal Mail, etc.) or check with your neighbors.

If you have any further questions, please contact us at email contact@explorenze.com or phone +1 312 2487734 and we will do our best to help you.